After years of continuing resolutions, Congress replaced the Workforce Investment Act of 1998 (WIA) with the Workforce Innovation and Opportunity Act of 2014 (WIOA). WIOA continues WIA’s emphasis on universal services for both job seekers and employers, but includes provisions intended to improve the workforce development system overall. As state and local agencies and workforce boards implement changes introduced with WIOA, they must consider how they will serve customers with barriers to employment and improve current practices. This brief examines how services for low-income adults and youth may evolve under the new law, given experiences under WIA. (Author abstract)
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