This toolkit provides ideas, strategies, and resources for integrating service delivery in the public workforce system. It is the second edition of this toolkit which is now updated to include, along with many of the original valuable resources, new strategies, and resources to support implementation under the Workforce Innovation and Opportunity Act (WIOA). With a new law in place and limited resources, it is more important than ever for workforce partners across state, regional, and local levels to share a common vision, integrate service strategies, and streamline service delivery to benefit job seeker and employer customers. (Author abstract)
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