The Flexibility, Efficiency, and Modernization in Child Support Enforcement Programs Final Rule makes a number of changes to federal case closure criteria, codified at 45 CFR 303.11. These changes provide greater state flexibility while protecting families by recognizing more circumstances in which a state is permitted to close a case. These changes help states direct resources for cases where collections are possible and carry out good customer service and management practices. They reflect advances in technology and recommendations by states for improving the effectiveness and efficiency of the child support program. Additionally, the rule strengthens notice provisions to ensure that safeguards are in place to keep recipients informed about case closure actions. Cases may not be closed without considering new information provided by the parties to the case. (Author abstract)
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